Union Call Center

The Union Call Center module empowers your local union to efficiently track and promptly respond to inbound calls from members and other stakeholders. This ensures all inquiries receive timely attention and necessary actions are taken. Moreover, the module aids in managing call-handling performance metrics and generating detailed reports for regulatory compliance, including requirements from agencies like the Department of Labor.

• Track received calls for future follow up. Caller can be an existing member or anyone else.
• Add notes and attach supporting information including documents, email files, and voice recordings.
• View member profiles as a popup for existing members.

• Forward calls to the appropriate person or department.
• Send email notices with a link to the call details.
• Display open calls on the responsible person’s home page.
• Attach notes and documents at any point in the process.
• Resolve calls to automatically close them.

• Incorporate calls captured by the Union Call Center module into a member’s profile for future reference.
• View previous calls in a popup window to allow local staff to see a member’s call history while taking a call. (See the “Capture Inbound Calls” section above.)
• Use Call Log data in eMembership’s Query Builder or incorporate it into custom reports.
• Use call reporting to manage performance and to support Department of Labor response-rate compliance reporting.

For more information about our Union Call Center module, request a demo or contact us at inquiry@winmill.com or 1-888-711-MILL (6455).