Manage Labor Union Inbound Calls
The Call Center module helps your local union track and respond to inbound calls from labor union members and other callers. This ensures that inquiries don’t go unanswered and action, if necessary, is taken. Call Center also helps you manage call-handling performance and reporting to regulatory agencies such as the Department of Labor.
Member Call Profiles and Reporting
- Incorporate calls captured by the Call Center module into a member’s profile for future reference.
- View previous calls in Call Center Member popup to allow local staff to see a member’s call history while taking a call. (See Capture Inbound Calls above.)
- Use Call Log data in Query Builder or incorporate it into custom reports.
- Use call reporting to manage performance and to support Department of Labor response-rate compliance reporting.
For more information, request a demo or contact us at inquiry@winmill.com or 1-888-711-MILL (6455)