Labor Union Membership Management Success Stories
One of our Local Union customers needed to survey members and gather critical information from Members on a regular basis. Local staff was burdened with creating and printing surveys, tallying written responses, and scanning hard copies into local storage devices. We deployed the eMembership Surveys Module for the Local to help solve this issue. It has been an absolute game-changer, simplifying the process and drastically improving their ability to engage members efficiently. All votes, ratifications, and surveys are now sent to Members electronically and their responses are automatically recorded, tallied, and sorted by eMembership.
We recently implemented a dynamic Dashboard on the application home page for one of our customers. Dashboards created in eMembership can monitor, analyze and provide a visual display of key performance indicators (KPIs), metrics and any important data. Each user is able to quickly gain insights into the most important aspects of their data, visualizing the status of the Local as a whole, a department, a campaign, or a specific process.
We recently deployed our eMembership Communication Module for one of our Midwest Locals. The Local had been using paper mail to deliver important announcements, contractual paperwork, receipts, invoices, and member cards. Our Communication Module enables the Local to communicate with members via email or text. They can communicate one-on-one, in groups (i.e. regions), or in bulk with the entire membership. The new solution has substantially reduced the overall cost of man-hours, printing services, and mailing services. The Local now has full visibility into all communications with individual members, and full trackability of all emails and texts that are sent to their membership in bulk.
Large West Coast Local
One of our Union customers has over 31,000 members in 200 local chapters. Their prior membership and dues system could not handle the massive volume of data. Lagging, glitching, and losing valuable information was costing the Local too much time and money. We implemented eMembership, which is stable, reliable and fast. And because we host it in our private cloud, it is easy for chapters to access (from the office, or from home). There is no software to install or distribute, and data is always real-time and correct.
One of our national labor union customers was struggling to keep their data consistent between two systems – their membership system tracked dues and eligibility, while another system was used to administer Health and Welfare benefits. By implementing eMembership, Winmill was able to combine the functionality and allow the union to retire both legacy systems. Now eligibility, contributions, and member status and more are all managed from a single source. eMembership provides a consistent look and feel for all users, for all functions. This helped simplify support and reduce costs for training.
A midwestern local was deeply frustrated by their aging membership system, which they had to supplement with Excel spreadsheets. The system was not secure, not backed up, and unable to support the union’s evolving operations. We replaced it with eMembership, providing a stable, secure, and modern membership management solution. The local was delighted with the stability, ease of use, and flexibility of eMembership. They were able to implement business process improvements, such as modernizing their employers’ time reporting process. And because eMembership is hosted by Winmill, they can rest assured that their data is backed up and secure.
One of our locals receives contributions from employers for several benefit funds (like Health, Training, Legal, etc.), as well as dues. Their legacy membership system had a hard time dealing with the different ways payments came in. Sometimes an employer will send one check for dues and a different check for fund contributions; other times an employer will pay fund contributions and union dues with a single check. eMembership is built to be flexible for situations just like this. We provided the ability to process a variety of checks for different combinations of dues and funds.
Winmill recently integrated eMembership with a standalone document management system for one of our large west coast locals. Documents such as membership applications, dues deduction authorizations, political action deduction authorizations, membership ID cards, and photo IDs can all be accessed directly from a member’s profile in eMembership. This helps productivity as eMembership is a one-stop-shop for all information related to an employee.
Iron Workers 378
One of our locals was using spreadsheets and phone calls to manage their traditional “union hall” dispatching. The process worked, but it was tedious and manually intensive. Therefore, one of their driving decision points in moving to eMembership was our Dispatch Module. This module allows the local to easily create a job order, and then match members to jobs according to skills, experience, and/or language.
This Midwest local was using two old, separate systems to manage membership and dispatch. Keeping the systems up to date, and staffing jobs in one system with members from another, was incredibly time consuming and difficult. Winmill replaced both systems with eMembership, which has an integrated Dispatch Module. One of the most immediate benefits was the inherent prevention of dispatching a suspended member to a job, which was a frequent issue in the old two-system environment. eMembership also helps capture new or changed information (updated address, email or phone) that the member may provide during the Dispatch process and makes that information available to the rest of the eMembership application. In the past, information collected during Dispatch never made it back to the old membership and dues system.
One of our locals has an affiliated training center. Originally the local used one computer system to manage membership and dues, and a different system to track training (schedule, attendance, progress, etc.). The problem was that these two systems were frequently out of sync, requiring midday manual updates and often resulting in lost data. With eMembership, Winmill was able to provide the local with fully integrated systems that share a database. This ensures that there is one system of record, and data for both the local and the training center is always accurate and always up to date. Staff at the training center can check on member eligibility, schedule and manage training, track regulatory compliance, and track progress toward certification, always confident in their data because they are working directly with the eMembership database.
Large West Coast Local
One of our largest Locals was using a member portal (as part of their website) that did not connect to their membership system. The portal used its own database and was refreshed nightly, so member profile updates made by staff (in the membership system) would not be visible to a member (on the website) until the next day, and vice-versa. The more the local wanted to provide real-time self-service features to the membership, the worse the problem became. The fix, however, was pretty straightforward. After implementing eMembership, Winmill implemented a new member portal for the local with direct API access to the eMembership database. Now when a member updates their status or makes a payment via the website, the change is immediately reflected in eMembership. Similarly, any updates made by local staff to a member’s profile are instantaneously available to the member online. The quality of the member portal data is no longer in doubt, and the amount of member self-service occurring on the portal has increased exponentially.