This local was dedicating an enormous amount of time and expense to answering phone calls and emails from thousands of members instead of providing member self-service.
Problem
Supporting this effort was time-consuming and expensive.
Solution
The local implemented eMembership’s Member Web Portal and also our Member Mobile App. The Portal is a password-protected website that provides an array of self-service features to members. Besides accessing member-only content like contracts and rates, the Portal also allows members to update their contact information, make payments, file grievances, sign up for union-sponsored events, update their work status and availability, and more. The Member Mobile App provides all the same features using an IOS or Android app.
Result
The number of service-related phone calls and emails to the office has dropped dramatically, allowing staff to focus on other issues and future plans. And the response from the membership has been fantastic; they appreciate the self-service features, as well as the modernization efforts of their union.
About the eMembership Member Mobile App and Web Portal
Your labor union members can access all of their information anytime, anywhere, via their phone (Member App) or their desktop/browser (Member Portal). Members can:
FAQs
What self-service features does the eMembership Member Portal offer?
The Member Portal is a password-protected website where members can update their contact information, make payments, file grievances, sign up for union-sponsored events, update work status and availability, and access member-only content like contracts and rates, without contacting union staff.
Is there a mobile app version of the Member Portal?
Yes. The Member Mobile App provides the same self-service features as the Member Portal through a native iOS or Android app, so members can access their information and take action from their phone at any time.
How does member self-service reduce workload for union staff?
When members can handle routine tasks themselves, such as updating contact details, making payments, or filing grievances, the volume of service-related phone calls and emails to the office drops significantly. Staff are freed to focus on higher-value work rather than managing routine inquiries.
Can members make payments through the portal or app?
Yes. Members can make online payments directly through the Member Portal or Member Mobile App. Payment activity is reflected in eMembership automatically, keeping dues records current without any manual processing by staff.
Can members file grievances through the Member Portal?
Yes. Members can submit grievances through the Member Portal or app. Submissions feed directly into eMembership's Grievances Module, so staff have immediate visibility and can begin tracking the case without manual intake steps.
Does the Member Portal work for large unions with thousands of members?
Yes. The Member Portal and Mobile App are designed to scale. Unions serving thousands of members can offer self-service access to their full membership without additional staff overhead, and the platform's performance is not affected by membership size.
