Modules › Grievances

Track every grievance.
From filing to resolution.

eMembership gives union reps, organizers, and call center staff a single place to log, manage, and resolve grievances, whether they're in the field, on the phone, or at the bargaining table.
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55+
Union locals rely on eMembership
100%
Built for labor union workflows
20+
Years serving union staff
Grievance Lifecycle

From intake to resolution

Grievance managers file cases, advance them through each contractual step, and log every update in one shared record. Nothing gets lost and no deadline gets missed.
Grievances
SEIU Local 111
AJ
New Grievance Draft
Member Name
Employee ID
Employer
Violation Type
Scheduling
Date of Incident
02/03/2026
Description
Grievance Tracker GRV-2026-041 Active
Intake
Step 1
Step 2
Step 3
Resolved
GRV-2026-041 Scheduling
Martinez, Carlos
SEIU Local 111
💬Note added by Rep. Johnson
📅Meeting scheduled: Feb 14, 2:00 PM
📎Docs uploaded: Schedule_CBA_Ref.pdf
Grievance Closed Resolved
✓
Grievance Resolved
Martinez, Carlos · SEIU Local 111
4 days open Step 2
📋
Step 1 of 3
File from anywhere, instantly.
Members and reps submit grievances on any device. Fields auto-complete. Nothing falls through the cracks.
📂
Step 2 of 3
Every stage. One place.
Track grievances from intake to resolution. Dates, owners, notes, and documents are attached to the record at every step.
✓
Step 3 of 3
Close cases with confidence.
Log outcomes, attach settlement agreements, and close the file. Your union's full grievance history is searchable and reportable.
Mobile Access

File a grievance
from anywhere

Reps and members don't need to be at a desk. eMembership works on any phone or tablet, so grievances get filed the moment they happen. Members can also file and track grievances through the optional Member Web Portal, reducing calls to union staff.
  • Fields auto-complete from member records
  • Works on any iOS or Android device
  • Instantly visible to back-office staff
9:41
New Grievance Draft
Member
ID
Employer
Type
Scheduling ▾
Date
02/03/2026
Description
✓
Grievance Filed
Visible to your team immediately
Admin Oversight

Leaders see
the whole picture

Officers and administrators get a real time view of every grievance manager and every open case. Spot overload at a glance, drill into details in seconds, and run reports without chasing spreadsheets.
emembership.winmill.com / grievances / oversight
Grievances / Oversight SEIU Local 721 Officer view
MR
Grievance Workload Last 30 days 5 reps 4 overdue
Total Open
87
up 5
across all reps
Overdue
4
up 1
past Step 2 deadline
Resolved this week
23
up 8 vs last week
closed and signed off
Open Cases by Agent
AgentOpenOverdueWorkload
Cases by Status
87
Open
In Progress
38%
Awaiting Mgmt
25%
New
15%
Resolved
22%
▲
Spot overload at a glance Top rep is at 80 percent capacity
What You Get

Everything your union needs
to manage grievances with confidence

From the first complaint to the final resolution, eMembership keeps every grievance organized, every team member informed, and every deadline visible.

Mobile-First Design

Grievance managers file and update cases from any device. Field reps are not tied to a desk to keep cases moving.

Centralized Grievance File

Every email thread, call log, legal correspondence, settlement draft, and meeting note lives inside the grievance record. One file. Nothing scattered.

Step-by-Step Lifecycle Tracking

Cases advance through each contractual step with dates, owners, and status logged at every stage from Intake through Arbitration.

Admin and Officer Oversight

Leaders see across all agents: open case counts, workload distribution, and overdue flags, without needing to open individual files.

Deadline Alerts

Automated notifications keep grievance managers and officers informed before step deadlines arrive, not after they pass.

Member-Facing Access

Members can view the status of their own grievances through the Member Portal, reducing back-and-forth with union staff.
Before eMembership, our case deadlines were tracked manually and our membership data lived in a completely separate system. Now everything is connected. Case managers can pull up a grievance, see the full member record, and know exactly what's due and when.
Office Administrator
Common Questions

Frequently asked
questions

Union grievance tracking software manages the full lifecycle of a grievance from intake through resolution. eMembership includes a grievance module built for local labor unions that tracks filing, investigation, step meetings, arbitration, and outcomes in one place.
Each grievance in eMembership moves through configurable stages from intake to resolution. Staff can add notes, attach documents, log meetings, set deadlines, and record outcomes. Every step is timestamped and auditable.
Grievance intake can be completed by union staff on behalf of a member from any device. The member web portal can also be configured to allow members to submit grievance requests directly.
Yes. The eMembership grievance module includes stages for arbitration scheduling, hearing notes, and final outcomes. Arbitration history is stored in the grievance record and accessible to authorized staff.
Start with a short intro call with David Stone to review your grievance workflow, current tracking methods, and how eMembership can be configured to match your local's process.
Built exclusively for labor unions
Used by 55+ locals and international unions
US-based support team
Configurable to your CBA and workflow

See how eMembership handles
your union's grievances

Talk with our team about your union's specific workflow. No obligation. Just a real conversation.

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