Modules › Grievances
Track every grievance.
From filing to resolution.
eMembership gives union reps, organizers, and call center staff a single place to log, manage, and resolve grievances, whether they're in the field, on the phone, or at the bargaining table.
Book an Intro Call
55+
Union locals rely on eMembership
100%
Built for labor union workflows
20+
Years serving union staff
Grievance Lifecycle
From intake to resolution
Grievance managers file cases, advance them through each contractual step, and log every update in one shared record. Nothing gets lost and no deadline gets missed.
New Grievance
Draft
Member Name
Employee ID
Employer
Violation Type
Scheduling
Date of Incident
02/03/2026
Description
Step 1 response due in 2 days
Auto-reminder sent to Rep. Johnson, assigned
Grievance Tracker
GRV-2026-041
Active
Steps configured from contract
GRV-2026-041
Scheduling
Martinez, Carlos
SEIU Local 111
Note added by Rep. Johnson
Meeting scheduled: Feb 14, 2:00 PM
Docs uploaded: Schedule_CBA_Ref.pdf
Grievance Closed
Resolved
✓
Grievance Resolved
Martinez, Carlos · SEIU Local 111
Step 1 of 3
File from anywhere, instantly.
Members and reps submit grievances on any device. Fields auto-complete. Nothing falls through the cracks.
Step 2 of 3
Every stage. One place.
Track grievances through each contractual step. Dates, owners, notes, and documents attach to the record, and the system alerts the responsible rep before any deadline passes.
Step 3 of 3
Close cases with confidence.
Log outcomes, attach settlement agreements, and close the file. Your union's full grievance history is searchable and reportable.
Intake from a Call
Turn a phone call
Member matched
Turn a phone call
into a tracked grievance
When a member calls, staff log the issue, match the member record, and convert the call into a grievance in a single step. The recording, the intake note, and the member's history all carry onto one record, so nothing gets retyped and nothing gets lost.
Active Call
On call 02:14
CM
Carlos Martinez
Member IDEMP-4412
EmployerSacramento County
LocalSEIU Local 111
Call note
Grievance Created
GRV-2026-058
Created from call
Carlos Martinez
SEIU Local 111 · Sacramento County
Everything from the call is already on the record
Call recording linked
02:14 · attached automatically
Intake note carried over
Logged by Agent Ruiz
Member record linked
EMP-4412 · full history available
Prior email thread linked
2 messages
Step 1 response due in 3 days
Auto-reminder sent to Rep. Johnson, assigned
Grievance Tracker
GRV-2026-058
Active
Steps configured from contract
Originated from a member call on 02/03/2026
Three items on the record, one deadline tracked
Mobile Access
File a grievance
File a grievance
from anywhere
Reps and members don't need to be at a desk. eMembership works on any phone or tablet, so grievances get filed the moment they happen. Members can also file and track grievances through the optional Member Web Portal, reducing calls to union staff.
- Fields auto-complete from member records
- Works on any iOS or Android device
- Instantly visible to back-office staff
Member
ID
Employer
Type
Scheduling ▾
Date
02/03/2026
Description
✓
Grievance Filed
Visible to your team immediately
Admin Oversight
Leaders see
Leaders see
the whole picture
Officers and administrators get a real time view of every grievance manager and every open case. Spot overload at a glance, drill into details in seconds, and run reports without chasing spreadsheets.
What You Get
Everything your union needs
Everything your union needs
to manage grievances with confidence
From the first complaint to the final resolution, eMembership keeps every grievance organized, every team member informed, and every deadline visible.
Mobile-First Design
Grievance managers file and update cases from any device. Field reps are not tied to a desk to keep cases moving.
Centralized Grievance File
Every email thread, call log, legal correspondence, settlement draft, and meeting note lives inside the grievance record. One file. Nothing scattered.
Step-by-Step Lifecycle Tracking
Cases advance through each contractual step with dates, owners, and status logged at every stage from Intake through Arbitration.
Admin and Officer Oversight
Leaders see across all agents: open case counts, workload distribution, and overdue flags, without needing to open individual files.
Deadline Alerts
Automated notifications keep grievance managers and officers informed before step deadlines arrive, not after they pass.
Member-Facing Access
Members can view the status of their own grievances through the Member Portal, reducing back-and-forth with union staff.
Common Questions
Frequently asked
Frequently asked
questions
Union grievance tracking software manages the full lifecycle of a grievance from intake through resolution. eMembership includes a grievance module built for local labor unions that tracks filing, investigation, step meetings, arbitration, and outcomes in one place.
Each grievance in eMembership moves through configurable stages from intake to resolution. Staff can add notes, attach documents, log meetings, set deadlines, and record outcomes. Every step is timestamped and auditable.
Grievance intake can be completed by union staff on behalf of a member from any device. The member web portal can also be configured to allow members to submit grievance requests directly.
Yes. The eMembership grievance module includes stages for arbitration scheduling, hearing notes, and final outcomes. Arbitration history is stored in the grievance record and accessible to authorized staff.
Start with a short intro call with David Stone to review your grievance workflow, current tracking methods, and how eMembership can be configured to match your local's process.
Built exclusively for labor unions
Used by 55+ locals and international unions
US-based support team
Configurable to your CBA and workflow
See how eMembership handles
your union's grievances
Talk with our team about your union's specific workflow. No obligation. Just a real conversation.
Book an Intro Call